A Vet Office in Aurora, CO With Heart
A Home for Pets in South Aurora
The central purpose of our veterinary practice is to be a sanctuary for animal health and welfare. At East Plains, that means creating a space where pets and families are treated with respect every step of the way.
What Guides Our Work
Integrity at Our Core
Every recommendation we make is rooted in what is truly best for your pet. We believe ethical medicine is guided by honesty and clear judgment.
Clear and Open Communication
We take the time to explain conditions, treatment options, and costs in a straightforward way. Our goal is for you to feel informed and confident in every decision.
Personal, Unrushed Care
Pets are never treated like appointments on a schedule. We focus on continuity of care, thoughtful exams, and building long-term relationships with both pets and their people.
Joy in Helping
We are driven by the simple satisfaction of helping animals feel better and supporting the people who love them. The small victories matter here, and they are what make our work meaningful.
Personal, Unrushed Care
Pets are never treated like appointments on a schedule. We focus on continuity of care, thoughtful exams, and building long-term relationships with both pets and their people.
Integrity at Our Core
Every recommendation we make is rooted in what is truly best for your pet. We believe ethical medicine is guided by honesty and clear judgment.
Clear and Open Communication
We take the time to explain conditions, treatment options, and costs in a straightforward way. Our goal is for you to feel informed and confident in every decision.
Joy in Helping
We are driven by the simple satisfaction of helping animals feel better and supporting the people who love them. The small victories matter here, and they are what make our work meaningful.
Our Promise
We promise to protect the integrity of your pet's care by putting their needs, and your peace of mind, above all else.
PREPARING FOR YOUR VISIT
To make your time with us as smooth as possible, we offer easy access to patient forms ahead of your appointment. Completing them in advance helps us focus more time on your pet once you arrive.
Policies
Appointment & Cancellation Policy
Arrival Time & Grace Period
To provide timely, high-quality care for every patient, we kindly ask that you arrive 5 minutes early for your appointment. Arrivals more than 10–15 minutes late may need to be rescheduled and may be subject to a $25 late fee.
Missed or Late-Canceled Appointments
Missed or late-canceled appointments may incur a $25 fee after the first occurrence. Surgical no-shows may result in forfeiture of the surgical deposit.
Cancellations & Rescheduling
If you need to cancel or reschedule, please give:
24 hours’ notice for standard exams
48 hours’ notice for surgeries and dental procedures
Failure to provide sufficient notice prevents us from offering that time slot to a pet in need of urgent care.
Emergency Triage
Please note that medical emergencies take priority and may occasionally cause delays. We truly appreciate your patience and understanding as we care for pets in urgent need.
Emergency Care Policy
To make your time with us as smooth as possible, we offer easy access to patient forms ahead of your appointment. Completing them in advance helps us focus more time on your pet once you arrive.
Clinic Hours
Monday - Friday: 8AM - 6PM
Saturday: 8AM - 1PM
Sunday: Closed
After Hours Emergencies
For after-hours emergencies, please go directly to a 24-hour emergency hospital: Animal Emergency & Specialty Care 17701 Cottonwood Dr, Parker, CO 80134 720-842-5050
When to Seek Care
Please seek immediate care if your pet experiences any of the following:
Difficulty breathing or heavy panting.
Ingestion of a known toxin (chocolate, grapes, rodenticide, etc.).
Inability to urinate (especially in male cats).
Sudden collapse or inability to stand.
Severe bleeding or trauma (e.g., hit by a car).
Hard, bloated, or distended abdomen.
Seizures lasting more than two minutes.
Financial Policy
Our goal is to provide exceptional, compassionate care for every pet we serve. To help us deliver the highest level of medical care and transparency, we’ve outlined our financial policy below.
Payment at Time of Service
Payment in full is required at the time services are performed. For your convenience, we accept:
Credit/Debit: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Apple Pay, Google Pay, and Samsung Pay.
Financing: CareCredit and Scratchpay.
Cash & Personal Checks (Checks may require a valid ID and electronic verification).
Treatment Estimates
We provide written estimates for all surgeries, hospitalizations, and complex medical cases. A deposit of 50% of the estimated cost is required before your pet is admitted for these services. Please understand that estimates are not "fixed quotes," as medical situations can evolve. We will make every effort to contact you if costs are expected to exceed the original estimate.
Financing Options
We understand that unexpected emergencies happen. We partner with third-party providers to offer monthly payment plans:
CareCredit: Offers 6-month "no interest" plans for qualifying purchases over $200.
Scratchpay: Provides simple payment plans with no hidden fees and a soft credit check.
Please apply for these options online or via our mobile app prior to your appointment.
Pet Insurance
We highly recommend pet insurance. Please note that EPVC does not bill insurance companies directly. The pet owner is responsible for the full bill at the time of discharge and for submitting claims to their provider for reimbursement.
Late Payments & Missed Appointments
Balances not paid within 30 days may incur a monthly finance charge. Unpaid accounts sent to collections will be subject to applicable collection and legal fees. Appointments canceled with less than 24 hours’ notice may result in a $25 no-show fee.
Prescription & Pharmacy Policy
The Annual Exam Requirement
By law, a valid Veterinary-Client-Patient Relationship (VCPR) is required to prescribe medication. This means your pet must have been examined by one of our veterinarians within the past 12 months. Some long-term medications may require more frequent exams or routine bloodwork to ensure ongoing safety.
Refill Request Timing
Please allow 48 business hours for prescription refills. Each request is reviewed by a doctor and processed by our team. We will notify you when your medication is ready for pickup.
In-House & Online Pharmacies
We offer medications through our in-house and online pharmacies, sourced directly from trusted manufacturers to ensure proper handling and storage.
If you prefer an outside online pharmacy, we are happy to provide a written prescription for a $15 fee. Please note that we do not approve or respond to fax or email requests from third-party pharmacies.
Controlled Substances
For safety and compliance, a valid government-issued ID is required when picking up controlled medications, such as certain pain or seizure prescriptions.
Medication Returns
Due to FDA and State Board of Pharmacy regulations, prescription medications cannot be returned or refunded once they have left our facility.
Social Media & Community Guidelines
We love connecting with our community online and want our social spaces to feel welcoming, respectful, and informative for everyone. To help keep it that way, we ask that all followers observe the guidelines below.
Respect & Kindness
Please treat our team, fellow clients, and pet owners with courtesy and respect. Bullying, harassment, or personal attacks will not be tolerated.
Privacy Comes First
For your pet’s safety, we’re unable to provide specific medical advice in comments or messages without an exam and established VCPR. We also respect your privacy. We will never share photos or stories of your pet without consent, and we’re happy to remove any content upon request.
Medical Information Online
The educational tips we share are meant to be general guidance only and not a replacement for veterinary care. If your pet is experiencing an emergency, please call us directly rather than messaging on social media.
Moderation
To protect our community, we may hide or remove comments that include profanity, hate speech, misinformation, spam, or defamatory statements.
Sharing Concerns
If you’ve had an experience you’d like to discuss, we want to listen. For privacy and proper follow-up, please contact our Practice Manager directly at [email protected] so we can address your concern thoughtfully and offline.
Thank you for helping us create a supportive, positive online community for pets and their people.